FAQs & Contact us
Answers to frequently asked questions about the Penguin Foundation.
I have a question about donations. Who do I contact?
Please call the Penguin Foundation on +613 5951 2800 or email firstname.lastname@example.org with your question. We will endeavour to respond as soon as possible.
Is my donation tax deductible?
The Penguin Foundation holds a Deductible Gift Recipient status and all contributions are fully tax deductible.
How do I gift an adoption?
Please visit our Donations page. Select Adopt A Penguin and tick the 'Is this a gift?' option. If you would like your gift to be sent to your gift recipient, please tick the 'send direct' option in the online form, otherwise the gift will be sent to your postal address.
How long will I have to wait for my adoption package?
Processing takes 1-2 business days. Within Australia delivery takes 3-6 business days with Australia Post. Outside Australia delivery takes 6-10 business days.
For Christmas Adoptions domestic orders should be placed by Tuesday December 12. International orders should be placed by Thursday December 7. The Penguin Foundation uses Australia Post and once your item has shipped cannot be held responsible for late or lost post.
Are Penguin Pals just for kids?
Penguin Pals can be tailored to your requirements, just contact us after making your donation and we'll be able to help you.
Do the little penguins need penguin jumpers?
We do not require any further penguin jumpers. Many thanks to the keen knitters who are interested or who have already kindly donated jumpers for penguin rehabilitation in the event of an oil spill, fundraising and education programs. Further information on Knits for Nature can be found here.
How do penguin jumpers help penguins?
Rescue: When oiled penguins are admitted to the Wildlife Clinic at Phillip Island Nature Parks, a knitted jumper is temporarily placed on the penguins to prevent them from preening and swallowing the toxic oil before they are washed and the oil removed by staff. 438 little penguins were affected by the last major oil spill near Phillip Island in 2001. 96% were successfully saved and rehabilitated at the Wildlife Clinic and released back into the wild. Read more about the benefits of using penguin jumpers when rehabilitating oiled little penguins here.
Fundraising: Unsuitable or excess donated penguin jumpers are sold on penguin toys to raise funds for the Penguin Foundation.
Education & Awareness: Unsuitable or excess donated penguin jumpers are used in our marine conservation education and awareness programs to teach others about the devastating effects marine pollution has on wildlife and our environment.
Phone: + 61 3 5951 2800
Fax: + 61 3 5956 8394