Terms and Conditions

Terms and Conditions



By donating to the Penguin Foundation, you are agreeing to our terms and conditions and Privacy Policy. Please review the following prior to making your donation. 


How to Donate:

Donations can be made recurring monthly, yearly, or once-off. The method of payment on our website is by credit card or debit card. We do not capture or store your credit card or debit card details, only the authority from our financial institution that your credit card or debit card payment has been approved. If you authorize a recurring donation, your credit card or debit card details are stored by our secure payment processor, eWay, (for a maximum of ten years from the date of first donation) in accordance with payment card industry standards. Your donation will be automatically deducted from your credit card or debit card account on your nominated date, or the next business day if the donation due date falls on a non-business day, however the postage costs associated with your donation will be deducted on the date you place your order.

The payment cards we accept

We accept Visa and MasterCard via our secure payment system, eWay, which is linked directly to our bank who will authorise all credit card and debit card donations. We can accept cards issued in Australia or overseas.

Payment currency

All transactions are processed in Australian dollars.


For once-off donors, your receipt will be displayed for print or PDF download immediately after making your donation. For monthly and yearly donors, you will receive a PDF receipt summarizing all of your tax deductible donations at the end of each financial year. 

Refunds and cancellations

A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please email pfoundation@penguins.org.au or call +613 5951 2899 as soon as possible.


In addition to the above, please also note the following. 

Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct. If the payment fails, we will re-attempt to debit your account. If there are insufficient funds in your account to meet a debit payment you may be charged a fee and/or interest by your financial institution.

Changes and cancellations

We may vary details of your agreement at any time by giving you at least 14 days written notice. If you wish to cancel a recurring payment you must notify us in writing by emailing pfoundation@penguins.org.au and calling +613 5951 2899 at least 14 days before your next donation day. Please provide details of your donation including your full name, contact number and email address used to originally make your donation.


Donors receive benefits for their donation, which may include posted or email items. By donating to the Penguin Foundation you give permission for the Penguin Foundation to contact you via email/and or post. If you do not wish to receive communications from us, please unsubscribe from our emails or contact us at pfoundation@penguins.org.au to request removal from our database. Further information can be found in our Privacy Policy.